Technical Support Specialist – T1

Technical Support Specialist Job Description

Successful technical support specialist candidates must be highly motivated and willing to work as part of the support staff to provide technical support for our products based on industry needs and customer feedback. Interested candidates must have excellent communication skills and interpersonal skills.

Basic Qualifications

• BS in Computer Information Systems or Computer Engineering. In lieu of a BS degree, experience in communications and data transfer is acceptable.
• Experience in technical customer support.
• Excellent written and verbal communication skills.
• Able to work independently and as a team player with excellent interpersonal skills.
• After-hour call support is required.

Desired Skills

• Familiarity with AUTOSOL software and hardware products, AUTOSOL Enterprise Server (AES), and Autosol Communication Manager (ACM).
• Knowledge of Remote Terminal Unit (RTU) and Programmable Logic Controller (PLC) protocols and capabilities for Electronic Flow Meter (EFM), controls and data retrieval.
• Experience with cellular, satellite and radio communications, and data transfer.
• Building and delivering internal training (including classroom theory and hands-on practicum.)

Location

Houston, Texas in-person preferred

Remote option for applicants from the following states and provinces: New Mexico, Florida, Texas, and Alberta, Canada.

Job Type

Full-time

Full Benefits

Years of Experience

1+ years

About the Company

AUTOSOL is a Houston-based company specializing in remote data collection for measurement and Supervisory Control and Data Acquisition (SCADA) systems. Our cutting edge products and designs have provided for 30 years of continuous growth in the field of Automation in the oil & gas, water/wastewater, manufacturing and aviation industries. We are located in the Clear Lake area of Houston. 

We provide a structured hands-on agile environment while promoting an independent kind of creativity. We provide highly competitive salaries, comprehensive health plans, matching 401K, and profit sharing, in addition to many other benefits.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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